Sometimes understanding can come at the most unexpected times and in unexpected places. Here’s a lesson of accountability I learned in Burger King’s drive through. “What is that guy doing now?” It was just an odd maneuver. Something out of the ordinary from what would have typically been an everyday experience at the drive through …
Sales 2.0; the conversion of technology and sales and the symbiotic relationship between the two; how they can be integrated together and co-exist in harmony. Yet, with all the technology that is going to change how salespeople sell and manage themselves, we need to be keenly sensitive about removing the human side of interaction and …
What Exactly Do You Coach? The Top Ten Things You Can Coach Someone On I have found that the gap (the space you coach that is the area of opportunity which exists between where the person is now and where they want to be or the result they want to achieve) represents several key indicators …
According to a recent Maritz Poll, the toxic boss is still alive and thriving. Sure, no breakthrough news here but what if you, as the recipient of this type of manager, could actually do something about it? Knowing the type of boss you have, their limitations, their management style, their priorities, what drives them and …
With all the efforts those who are managed, put forth in an often last valiant attempt to salvage a once positive work environment, at the core of every unhealthy working environment is the toxic boss, manager or supervisor that breeds it. All roads go back to the manager. And if the manager isn’t willing …
Here’s an article long over due, pointing the finger to the companies who can hold their heads high as the worst at customer service. Here’s the article. To me, it all comes down to corporate accountability, and in most cases, there is none. And all roads go back to management! So if management isn’t being …
