Retail will die. Harsh words, I know. Managers and business owners need to focus on listening to what their people on the floor and on the phone are saying and doing to their customers. You may be spending hundreds if not tens of thousands of dollars in advertising every month trying to bring new and …
Don’t be a victim of allowing one bad experience to affect the rest of your day. Rather than forging ahead, you feel there’s no chance of doing anything else productive for the remainder of the day. The problem is, you actually believe this. Regardless of what you do, whether you’re a manager, telemarketer, salesperson or business …
Have you ever done something that you know is not in your best interest? Have you ever avoided doing something that is in your best interest? Have you ever crafted such a well justified excuse that you actually wound up believing it yourself? Allow me to introduce to you my definition for the global phenomenon …
The fact is, there are things you are doing right now which are creating what you want to avoid. And the kicker is some of you already know this! The most productive people master the art of abandonment. That means, the ability to let go of old stuff that no longer works. We all want better …
We’ve all changed our mind at one point or another. Depending on the complexity of the situation, there’s a good chance you change your mind on a daily basis. Sometimes changing your mind can even save your career. You may have changed your mind regarding a certain experience you had. For example, Mary, a client …
If you are focused solely on making a pitch or are pushing for the appointment or the sale rather than conducting a process of inquiry, then consider whom you’re making the sales process about. And that would be you! A possibility that goes unfulfilled is still a possibility. An expectation that goes unfulfilled is a …
